Wed, 22 Apr 2026 04:18:36 +0100 https://www.greenbuildingforum.co.uk/newforum/ Lussumo Vanilla 1.0.3 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253330#Comment_253330 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253330#Comment_253330 Thu, 26 Jan 2017 11:22:23 +0000 JC48
Wocester Bosch have been quick to respond to a repair request for my GSHP .]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253333#Comment_253333 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253333#Comment_253333 Thu, 26 Jan 2017 12:12:14 +0000 DarylP ]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253365#Comment_253365 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253365#Comment_253365 Thu, 26 Jan 2017 16:39:12 +0000 Beau https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253368#Comment_253368 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253368#Comment_253368 Thu, 26 Jan 2017 17:21:57 +0000 DarylP ]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253399#Comment_253399 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253399#Comment_253399 Fri, 27 Jan 2017 09:51:02 +0000 Beau Posted By: DarylPno quibbles about the hardware, just the 'sales techniques....https:///newforum/extensions/Vanillacons/smilies/standard/sad.gif" alt="" title="" >

To be fair we didn't have much problem with them but went in with our eyes open and a pretty good understanding of what we needed. This was in the early days so they may have got worse as I have heard a few stories of unsuitable instals.]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253421#Comment_253421 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253421#Comment_253421 Fri, 27 Jan 2017 21:15:20 +0000 heatpumprepairs https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253429#Comment_253429 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253429#Comment_253429 Sat, 28 Jan 2017 09:34:32 +0000 JC48 The Worcester engineer came out on site and confirmed this ( shame they didnt tell me this when I booked the visit as I have lost a few days ) - I will try IVT in Sweden to find out what if any is the chance of a warranty repair - my pump is just over a year old . There is a service guarantee which Ice Energy provided via a 3rd part insurer so will see where this gets me if there isn't and IVT solution .
A review of the Ice Energy site which is still up says they are the sole importer of IVT

Not what I needed

Will post more as I learn more]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253472#Comment_253472 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253472#Comment_253472 Mon, 30 Jan 2017 07:48:50 +0000 OnePlanetsConsultant https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253507#Comment_253507 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253507#Comment_253507 Mon, 30 Jan 2017 20:57:12 +0000 JC48 I then tried the warranty company Ice Energy used and when I said i paid part of the payment on a card they said there policy wasn't therefore in operation as the small print ( which I have never seen ) excludes where there is other redress . I have therefore spoken to the credit card company who are sending me the forms.

I called the RECC and they were surprised that the warranty company are saying you need to claim off the credit card company BUT they didn't know Ice Energy are in administration . I think IVT Bosch need to get involved but so far no response to my emails - There website in Sweden says they now provide 10 year warranty but time will tell what happens to UK customers .]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253588#Comment_253588 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253588#Comment_253588 Wed, 01 Feb 2017 07:43:54 +0000 SteamyTea ]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253589#Comment_253589 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253589#Comment_253589 Wed, 01 Feb 2017 07:44:57 +0000 JC48 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253621#Comment_253621 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253621#Comment_253621 Wed, 01 Feb 2017 18:02:04 +0000 cjard @oneplanetsconsultant
@lukehero

A quote from the sticky thread at the top of this forum:
"This is a moderated forum so please be aware that your postings may be edited at any time by the Green Building Press or authorised moderator/s if they are of an unacceptable standard or contain advertising"

== advertising isn't allowed. While I'm sure your efforts are well intended, this isn't the place to be schmoozing for custom]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253622#Comment_253622 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253622#Comment_253622 Wed, 01 Feb 2017 18:03:56 +0000 cjard https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253631#Comment_253631 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253631#Comment_253631 Wed, 01 Feb 2017 19:09:30 +0000 ringi https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253649#Comment_253649 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253649#Comment_253649 Wed, 01 Feb 2017 22:01:51 +0000 cjard https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253652#Comment_253652 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253652#Comment_253652 Wed, 01 Feb 2017 23:19:29 +0000 GBP-Keith https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253713#Comment_253713 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253713#Comment_253713 Thu, 02 Feb 2017 16:12:44 +0000 richyredsocks
I now have a pump which is alarming every hour which is under warranty but no one will fix! I would like to know if anyone has recommendations for a reputable company who deal with IVt ground source heat pumps?]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253714#Comment_253714 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253714#Comment_253714 Thu, 02 Feb 2017 16:15:24 +0000 SteamyTea https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253779#Comment_253779 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=253779#Comment_253779 Sat, 04 Feb 2017 08:44:47 +0000 JC48 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256617#Comment_256617 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256617#Comment_256617 Fri, 31 Mar 2017 11:46:43 +0100 Xpert Sarah
Xpert Energy Installations LTD Install, service and maintain all heat pump systems. We employ our engineers, so they work on these units every day of the week.

If you have installation, maintenance or support issues with your heat pump please feel free To ask or whisper your question to me if you prefer.]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256623#Comment_256623 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256623#Comment_256623 Fri, 31 Mar 2017 13:43:18 +0100 Nick Parsons
I am sure no-one wants to miss an offer of help in a difficult situation like this, but have you seen this from Keith, the Forum owner?:

http://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=584&page=1

If you *have* already paid to advertise please accept my apologies for sticking my nose in, but this Forum is to some extent moderated by its active members.

**Keith, given that the thread noted above re advertising is now on its 2nd page, the exhortation not to advertise unpaid has to be looked for, rather than jumping out at you. Is this flagged up when new members sign up?]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256631#Comment_256631 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256631#Comment_256631 Fri, 31 Mar 2017 15:28:01 +0100 SteveZ https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256632#Comment_256632 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256632#Comment_256632 Fri, 31 Mar 2017 15:42:19 +0100 Nick Parsons
Honouring exg guarantees and contracts, or on a new business basis?]]> https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256650#Comment_256650 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=14867&Focus=256650#Comment_256650 Sat, 01 Apr 2017 00:35:51 +0100 SteveZ --------------------------------------------------------------------------------------------------------------------------------------------

Important Information For Ice Energy Customers

Dear Steve,

We are writing to confirm that Ice Energy Heat Pumps Ltd has been placed into liquidation.

All staff at Ice Energy were made redundant at the end of January and Critchleys LLP was appointed as liquidator at a creditors meeting held on the 27th February.

Any customers that placed deposits with Ice Energy, or have any other type of claim, should direct this claim to Critchleys in the first instance:


FAO Andy Loyd
Critchleys LLP
Oxford


Following their redundancy a number of former Ice Energy employees have since established a new company called Alto Energy Limited. Alto Energy has subsequently acquired a number of Ice Energy assets from the liquidator including the website www.iceenergy.co.uk and the newsletter subscription list, hence our ability to now reach out to you with this information.

Separately to this, Alto Energy has also secured the IVT distribution agreement to the UK. After Ice Energy's agreement was terminated as a result of their insolvency, IVT selected Alto Energy from a number of applicants due to its commitment to employ a critical volume of field engineers and in-house technical staff to enable legacy IVT customers to be supported. Please see our Alto Energy website here.

So if you placed an order with Ice Energy that has not been completed or if you have any new projects for which you would like to receive a quotation please don't hesitate to let the team at Alto Energy know.

Likewise if you require any form of maintenance, servicing, or just general technical advise on an existing Heat Pump installation that you previously ordered from Ice Energy then please consider the Technical Support team here at Alto your first port of call.

We have created a page dedicated to Ice Energy Customer Support which may be able to help answer some of your initial questions.]]>