Green Building Forum - GSHP - why have I been on the phone all day ? Sat, 02 May 2026 10:22:27 +0100 https://www.greenbuildingforum.co.uk/newforum/ Lussumo Vanilla 1.0.3 GSHP - why have I been on the phone all day ? https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7838#Comment_7838 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7838#Comment_7838 Thu, 11 Oct 2007 20:02:13 +0100 tomlin Having contacted several manufacturers I have been disappointed with the response I have received. My experience so far is that ;
- I get no response from flling in enquiry forms on supplier websites
- Telephone contact is not much better - promises of returned calls aren't honoured
- Suppliers happy to quote but dont have their own installers and don't or can't provide installers covering the Highlands
- Suppliers offer to 'train your plumber' - Im sorry but that doesn't inspire confidence (no disrespect to plumbers intended)

If this is the response to a pre-sales enquiry, Im starting to question what level of post sales support will be available. I wonder if this is to do with geography or the fact that this is an imature technology in the UK ?

Has anybody a good story to tell of installing GSHPs in the Scottish Highlands before I give up and go for an easy but not at all green option?]]> GSHP - why have I been on the phone all day ? https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7839#Comment_7839 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7839#Comment_7839 Thu, 11 Oct 2007 20:23:42 +0100 chuckey Frank]]> GSHP - why have I been on the phone all day ? https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7840#Comment_7840 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7840#Comment_7840 Thu, 11 Oct 2007 21:11:35 +0100 tony GSHP - why have I been on the phone all day ? https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7863#Comment_7863 https://www.greenbuildingforum.co.uk/newforum/comments.php?DiscussionID=748&Focus=7863#Comment_7863 Fri, 12 Oct 2007 20:12:06 +0100 blacksmith
Gareth

http://www.homebuilding.co.uk/Readers.Homes.asp?Action=View&ID=2333]]>