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This explanatory memorandum has been prepared by Department of Energy and Climate Change in relation to the draft Green Deal Code of Practice which is laid before Parliament pursuant to section 39(2) of the Energy Act 2011.
This draft Code of Practice sets out requirements for those persons acting as Green Deal Providers, Green Deal Assessors, or Green Deal Installers (“Green Deal Participants”), or Certification Bodies. The requirements set out in the draft Code of Practice are designed to ensure that all Green Deal Participants and Certification Bodies will operate fairly and transparently; deliver good customer service; have appropriate levels of training and expertise, and provide appropriate redress mechanisms for customers.